path: root/Bugzilla/BugMail.pm

# This Source Code Form is subject to the terms of the Mozilla Public
# License, v. 2.0. If a copy of the MPL was not distributed with this
# file, You can obtain one at http://mozilla.org/MPL/2.0/.
#
# This Source Code Form is "Incompatible With Secondary Licenses", as
# defined by the Mozilla Public License, v. 2.0.

package Bugzilla::BugMail;

use 5.10.1;
use strict;
use warnings;

use Bugzilla::Error;
use Bugzilla::User;
use Bugzilla::Constants;
use Bugzilla::Util;
use Bugzilla::Bug;
use Bugzilla::Comment;
use Bugzilla::Mailer;
use Bugzilla::Hook;
use Bugzilla::MIME;

use Clone qw(clone);
use Date::Parse;
use Date::Format;
use Scalar::Util qw(blessed);
use List::MoreUtils qw(uniq any);
use Storable qw(dclone);
use Time::HiRes qw(usleep);
use constant BIT_DIRECT   => 1;
use constant BIT_WATCHING => 2;

sub relationships {
  my $ref = RELATIONSHIPS;

  # Clone it so that we don't modify the constant;
  my %relationships = %$ref;
  Bugzilla::Hook::process('bugmail_relationships',
    {relationships => \%relationships});
  return %relationships;
}

# args: bug_id, and an optional hash ref which may have keys for:
# changer, owner, qa, reporter, cc
# Optional hash contains values of people which will be forced to those
# roles when the email is sent.
# All the names are email addresses, not userids
# values are scalars, except for cc, which is a list
sub Send {
  my ($id, $forced, $params) = @_;
  $params ||= {};

  my $dbh = Bugzilla->dbh;
  ## RED HAT EXTENSION START 1601494
  # Sometimes this load happens before the new bug has synced to the slaves
  my $bug;
  my $count = 0;
  while (!$bug && $count < 10) {
    eval { $bug = new Bugzilla::Bug($id); };
    if ($@ || defined $bug->{error}) {
      Bugzilla->logger->info("Failed to load bug $id count $count");
      usleep(350);
      $bug = undef;
    }
    $count++;
  }
  unless ($bug) {
    ThrowUserError('bug_id_does_not_exist', {bug_id => $id});
  }
  ## RED HAT EXTENSION END 1601494

  my $start = $bug->lastdiffed;
  my $end   = $dbh->selectrow_array('SELECT LOCALTIMESTAMP(0)');

  # Bugzilla::User objects of people in various roles. More than one person
  # can 'have' a role, if the person in that role has changed, or people are
  # watching.
  my @assignees   = ($bug->assigned_to);
  my @qa_contacts = $bug->qa_contact || ();

  my @ccs = @{$bug->cc_users};

  # Include the people passed in as being in particular roles.
  # This can include people who used to hold those roles.
  # At this point, we don't care if there are duplicates in these arrays.
  my $changer = $forced->{'changer'};
  if ($forced->{'owner'}) {
    push(@assignees, Bugzilla::User->check($forced->{'owner'}));
  }

  if ($forced->{'qacontact'}) {
    push(@qa_contacts, Bugzilla::User->check($forced->{'qacontact'}));
  }

  if ($forced->{'cc'}) {
    foreach my $cc (@{$forced->{'cc'}}) {
      push(@ccs, Bugzilla::User->check($cc));
    }
  }
  my %user_cache = map { $_->id => $_ } (@assignees, @qa_contacts, @ccs);

  ## REDHAT EXTENSION START 876015
  my @docs_contacts = $bug->docs_contact || ();
  if ($forced->{'docscontact'}) {
    push(@docs_contacts, Bugzilla::User->check($forced->{'docscontact'}));
  }
  foreach my $contact (@docs_contacts) {
    $user_cache{$contact->id} = $contact;
  }
  ## REDHAT EXTENSION END 876015

  my @diffs;
  if (!$start) {
    @diffs = _get_new_bugmail_fields($bug);
  }

  my $comments = [];

  if ($params->{dep_only}) {
    push(
      @diffs,
      {
        field_name => 'bug_status',
        old        => $params->{changes}->{bug_status}->[0],
        new        => $params->{changes}->{bug_status}->[1],
        login_name => $changer->login,
        who        => $changer,
        blocker    => $params->{blocker}
      },
      {
        field_name => 'resolution',
        old        => $params->{changes}->{resolution}->[0],
        new        => $params->{changes}->{resolution}->[1],
        login_name => $changer->login,
        who        => $changer,
        blocker    => $params->{blocker}
      }
    );
  }
  else {
    push(@diffs, _get_diffs($bug, $end, \%user_cache));

    $comments = $bug->comments({after => $start, to => $end});

    # Skip empty comments.
    @$comments = grep { $_->type || $_->body =~ /\S/ } @$comments;

    # If no changes have been made, there is no need to process further.
    return {'sent' => []} unless scalar(@diffs) || scalar(@$comments);
  }

  ###########################################################################
  # Start of email filtering code
  ###########################################################################

  # A user_id => roles hash to keep track of people.
  my %recipients;
  my %watching;

  # We also record bugs that are referenced
  my @referenced_bug_ids = ();

  # Now we work out all the people involved with this bug, and note all of
  # the relationships in a hash. The keys are userids, the values are an
  # array of role constants.

  # CCs
  $recipients{$_->id}->{+REL_CC} = BIT_DIRECT foreach (@ccs);

  # Reporter (there's only ever one)
  $recipients{$bug->reporter->id}->{+REL_REPORTER} = BIT_DIRECT;

  # QA Contact
  if (Bugzilla->params->{'useqacontact'}) {
    foreach (@qa_contacts) {

      # QA Contact can be blank; ignore it if so.
      $recipients{$_->id}->{+REL_QA} = BIT_DIRECT if $_;
    }
  }

  ## REDHAT EXTENSION START 876015
  # Docs Contact
  if (Bugzilla->params->{'usedocscontact'}) {
    foreach (@docs_contacts) {

      # Docs Contact can be blank; ignore it if so.
      $recipients{$_->id}->{+REL_DOCS} = BIT_DIRECT if $_;
    }
  }
  ## REDHAT EXTENSION END 876015

  # Assignee
  $recipients{$_->id}->{+REL_ASSIGNEE} = BIT_DIRECT foreach (@assignees);

  # The last relevant set of people are those who are being removed from
  # their roles in this change. We get their names out of the diffs.
  foreach my $change (@diffs) {
    if ($change->{old}) {

      # You can't stop being the reporter, so we don't check that
      # relationship here.
      # Ignore people whose user account has been deleted or renamed.
      if ($change->{field_name} eq 'cc') {
        foreach my $cc_user (split(/[\s,]+/, $change->{old})) {
          my $uid = login_to_id($cc_user);
          $recipients{$uid}->{+REL_CC} = BIT_DIRECT if $uid;
        }
      }
      elsif ($change->{field_name} eq 'qa_contact') {
        my $uid = login_to_id($change->{old});
        $recipients{$uid}->{+REL_QA} = BIT_DIRECT if $uid;
      }
      ## REDHAT EXTENSION START 876015
      elsif ($change->{field_name} eq 'docs_contact') {
        my $uid = login_to_id($change->{old});
        $recipients{$uid}->{+REL_DOCS} = BIT_DIRECT if $uid;
      }
      ## REDHAT EXTENSION END 876015
      elsif ($change->{field_name} eq 'assigned_to') {
        my $uid = login_to_id($change->{old});
        $recipients{$uid}->{+REL_ASSIGNEE} = BIT_DIRECT if $uid;
      }
    }

    if ($change->{field_name} eq 'dependson' || $change->{field_name} eq 'blocked')
    {
      push @referenced_bug_ids, split(/[\s,]+/, $change->{old} // '');
      push @referenced_bug_ids, split(/[\s,]+/, $change->{new} // '');
    }
  }

  my $referenced_bugs
    = scalar(@referenced_bug_ids)
    ? Bugzilla::Bug->new_from_list([uniq @referenced_bug_ids])
    : [];

  # Make sure %user_cache has every user in it so far referenced
  foreach my $user_id (keys %recipients) {
    $user_cache{$user_id} ||= new Bugzilla::User($user_id);
  }

  Bugzilla::Hook::process(
    'bugmail_recipients',
    {
      bug        => $bug,
      recipients => \%recipients,
      users      => \%user_cache,
      diffs      => \@diffs,
      minor_update => $params->{minor_update},
    }
  );

  # We should not assume %recipients to have any entries.
  if (scalar keys %recipients) {

    # Find all those user-watching anyone on the current list, who is not
    # on it already themselves.
    my $involved = join(",", keys %recipients);

    my $userwatchers = $dbh->selectall_arrayref(
      "SELECT watcher, watched FROM watch
                                      WHERE watched IN ($involved)"
    );

    # Mark these people as having the role of the person they are watching
    foreach my $watch (@$userwatchers) {
      while (my ($role, $bits) = each %{$recipients{$watch->[1]}}) {
        ## no critic (ProhibitBitwiseOperators)
        # Actually real bit operations
        $recipients{$watch->[0]}->{$role} |= BIT_WATCHING if $bits & BIT_DIRECT;
        ## use critic
      }
      push(@{$watching{$watch->[0]}}, $watch->[1]);
    }
  }

  # Global watcher
  my @watchers = split(/[,\s]+/, Bugzilla->params->{'globalwatchers'});
  foreach (@watchers) {
    my $watcher_id = login_to_id($_);
    next unless $watcher_id;
    $recipients{$watcher_id}->{+REL_GLOBAL_WATCHER} = BIT_DIRECT;
  }

  # We now have a complete set of all the users, and their relationships to
  # the bug in question. However, we are not necessarily going to mail them
  # all - there are preferences, permissions checks and all sorts to do yet.
  my @sent;

  # The email client will display the Date: header in the desired timezone,
  # so we can always use UTC here.
  my $date = $params->{dep_only} ? $end : $bug->delta_ts;
  $date = format_time($date, '%a, %d %b %Y %T %z', 'UTC');

  my $minor_update
    = $changer ? ($changer->can_minor_update() && $params->{minor_update}) : 0;

  foreach my $user_id (keys %recipients) {
    my %rels_which_want;
    my $user = $user_cache{$user_id} ||= new Bugzilla::User($user_id);

    # Deleted users must be excluded.
    next unless $user;

    # If email notifications are disabled for this account, or the bug
    # is ignored, there is no need to do additional checks.
    next if ($user->email_disabled || $user->is_bug_ignored($id));

    if ($user->can_see_bug($id)) {

      # Go through each role the user has and see if they want mail in
      # that role.
      foreach my $relationship (keys %{$recipients{$user_id}}) {
        if ($user->wants_bug_mail(
          $bug, $relationship, $start ? \@diffs : [], $comments,
          $params->{dep_only}, $changer, $minor_update
        ))
        {
          $rels_which_want{$relationship} = $recipients{$user_id}->{$relationship};
        }
      }
    }

    if (scalar(%rels_which_want)) {

      # So the user exists, can see the bug, and wants mail in at least
      # one role. But do we want to send it to them?

      # We shouldn't send mail if this is a dependency mail and the
      # depending bug is not visible to the user.
      # This is to avoid leaking the summary of a confidential bug.
      my $dep_ok = 1;
      if ($params->{dep_only}) {
        $dep_ok = $user->can_see_bug($params->{blocker}->id) ? 1 : 0;
      }

      # Email the user if the dep check passed.
      if ($dep_ok) {
        my $sent_mail = sendMail({
          to              => $user,
          bug             => $bug,
          comments        => $comments,
          date            => $date,
          changer         => $changer,
          watchers        => exists $watching{$user_id} ? $watching{$user_id} : undef,
          diffs           => \@diffs,
          rels_which_want => \%rels_which_want,
          dep_only        => $params->{dep_only},
          referenced_bugs => $referenced_bugs,
          edited_comment  => $params->{edited_comment},
        });
        push(@sent, $user->login) if $sent_mail;
      }
    }
  }

  # When sending bugmail about a blocker being reopened or resolved,
  # we say nothing about changes in the bug being blocked, so we must
  # not update lastdiffed in this case.
  if (!$params->{dep_only}) {

    ## REDHAT EXTENSION START 406111 619547
    Bugzilla::Hook::process(
      'bug_send_changes',
      {
        bug      => $id,
        diffs    => \@diffs,
        start    => $start,
        end      => $end,
        sent     => \@sent,
        comments => $comments,
        changer  => $changer
      }
    );
    ## REDHAT EXTENSION END 406111 619547

    $dbh->do('UPDATE bugs SET lastdiffed = ? WHERE bug_id = ?', undef, ($end, $id));
    $bug->{lastdiffed} = $end;
  }

  return {'sent' => \@sent};
}

sub sendMail {
  my $params = shift;

  my $user          = $params->{to};
  my $bug           = $params->{bug};
  my @send_comments = @{$params->{comments}};
  my $date          = $params->{date};
  my $changer       = $params->{changer};
  my $watchingRef   = $params->{watchers};
  ## REDHAT EXTENSION BEGIN
  # We make this a clone, as we may filter @diffs
  my @diffs = @{clone($params->{diffs})};
  ## REDHAT EXTENSION END
  my $relRef          = $params->{rels_which_want};
  my $referenced_bugs = $params->{referenced_bugs};

  # Only display changes the user is allowed see.
  my @display_diffs;

  foreach my $diff (@diffs) {
    my $add_diff = 0;

    if (any { $_ eq $diff->{field_name} } TIMETRACKING_FIELDS) {
      $add_diff = 1 if $user->is_timetracker;
    }
    ## REDHAT EXTENSION START 823399
    elsif (exists($diff->{'field_name'})
      && ($diff->{'field_name'} eq 'blocked' or $diff->{'field_name'} eq 'dependson'))
    {
      $diff->{old} = _get_diff_alias($diff->{old}, $user);
      $diff->{new} = _get_diff_alias($diff->{new}, $user);
      $add_diff    = 1;
    }
    ## REDHAT EXTENSION END 823399
    elsif (!$diff->{isprivate} || $user->is_insider) {
      $add_diff = 1;
    }

    Bugzilla::Hook::process(
      'bug_filter_change',
      {
        user      => $user,
        field     => $diff->{field_name},
        added     => $diff->{new},
        removed   => $diff->{old},
        object_id => $diff->{object_id},
        visible   => \$add_diff
      }
    );
    ## REDHAT EXTENSIONS END 406111

    push(@display_diffs, $diff) if $add_diff;
  }

  ## REDHAT EXTENSION BEGIN 823262
  # Add a bugzilla comment header
  my $comment_change = 'none';
  if ($user->is_insider and any { $_->is_private } @send_comments) {
    $comment_change = 'private';
  }
  elsif (any { !$_->is_private } @send_comments) {
    $comment_change = 'public';
  }
  ## REDHAT EXTENSION END 823262

  if (!$user->is_insider) {
    @send_comments = grep { !$_->is_private } @send_comments;
  }

  if (!scalar(@display_diffs) && !scalar(@send_comments)) {

    # Whoops, no differences!
    return 0;
  }

  my (@reasons, @reasons_watch);
  while (my ($relationship, $bits) = each %{$relRef}) {
    ## no critic (ProhibitBitwiseOperators)
    # These are actually bit operations
    push(@reasons,       $relationship) if ($bits & BIT_DIRECT);
    push(@reasons_watch, $relationship) if ($bits & BIT_WATCHING);
    ## use critic
  }

  my %relationships = relationships();
  my @headerrel     = map { $relationships{$_} } @reasons;
  my @watchingrel   = map { $relationships{$_} } @reasons_watch;
  push(@headerrel,   'None') unless @headerrel;
  push(@watchingrel, 'None') unless @watchingrel;
  push @watchingrel, map { Bugzilla::User->new($_)->login } @$watchingRef;

  my @changedfields = uniq map { $_->{field_name} } @display_diffs;

  # Add attachments.created to changedfields if one or more
  # comments contain information about a new attachment
  if (any { $_->type == CMT_ATTACHMENT_CREATED } @send_comments) {
    push(@changedfields, 'attachments.created');
  }

  my $bugmailtype = "changed";
  $bugmailtype = "new" if !$bug->lastdiffed;
## BUGBUG    $bugmailtype = "dep_changed" if $dep_only;

  my $vars = {
    date               => $date,
    to_user            => $user,
    bug                => $bug,
    reasons            => \@reasons,
    reasons_watch      => \@reasons_watch,
    reasonsheader      => join(" ", @headerrel),
    reasonswatchheader => join(" ", @watchingrel),
    changer            => $changer,
    diffs              => \@display_diffs,
    changedfields      => \@changedfields,
    referenced_bugs    => $user->visible_bugs($referenced_bugs),
    new_comments       => \@send_comments,
    threadingmarker => build_thread_marker($bug->id, $user->id, !$bug->lastdiffed),
    bugmailtype     => $bugmailtype,
    ## REDHAT EXTENSION BEGIN 823262
    comment_change => $comment_change,
    ## REDHAT EXTENSION END 823262
    edited_comment => $params->{edited_comment},
  };

  ## REDHAT EXTENSION BEGIN 823548
  # Get the flags that the user can see. It's easier to do it here
  # than in the template.
  $vars->{heading_flags} = join(', ',
    map { $_->name . $_->status }
    grep { $user->can_see_flag($_->type) } @{$bug->flags});
  ## REDHAT EXTENSION END 823548

  if (Bugzilla->params->{'use_mailer_queue'}) {
    enqueue($vars);
  }
  else {
    MessageToMTA(_generate_bugmail($vars));
  }

  return 1;
}

sub enqueue {
  my ($vars) = @_;

  # we need to flatten all objects to a hash before pushing to the job queue.
  # the hashes need to be inflated in the dequeue method.
  $vars->{bug}          = _flatten_object($vars->{bug});
  $vars->{to_user}      = _flatten_object($vars->{to_user});
  $vars->{changer}      = _flatten_object($vars->{changer});
  $vars->{new_comments} = [map { _flatten_object($_) } @{$vars->{new_comments}}];
  foreach my $diff (@{$vars->{diffs}}) {
    $diff->{who} = _flatten_object($diff->{who});
    if (exists $diff->{blocker}) {
      $diff->{blocker} = _flatten_object($diff->{blocker});
    }
  }
  $vars->{edited_comment} = _flatten_object($vars->{edited_comment});
  Bugzilla->job_queue->insert('bug_mail', {vars => $vars});
  return;
}

sub dequeue {
  my ($payload) = @_;

  # clone the payload so we can modify it without impacting TheSchwartz's
  # ability to process the job when we've finished
  my $vars = dclone($payload);

  # inflate objects

  ## REDHAT EXTENSION BEGIN 1585602
  # We need to be the recipient to see restricted fields
  $vars->{to_user} = Bugzilla::User->new_from_hash($vars->{to_user});
  Bugzilla->set_user($vars->{to_user});
  ## REDHAT EXTENSION END 1585602

  $vars->{bug}     = Bugzilla::Bug->new_from_hash($vars->{bug});
  $vars->{changer} = Bugzilla::User->new_from_hash($vars->{changer});
  $vars->{new_comments}
    = [map { Bugzilla::Comment->new_from_hash($_) } @{$vars->{new_comments}}];
  foreach my $diff (@{$vars->{diffs}}) {
    $diff->{who} = Bugzilla::User->new_from_hash($diff->{who});
    if (exists $diff->{blocker}) {
      $diff->{blocker} = Bugzilla::Bug->new_from_hash($diff->{blocker});
    }
  }
  $vars->{edited_comment}
    = Bugzilla::Comment->new_from_hash($vars->{edited_comment});

  # generate bugmail and send
  MessageToMTA(_generate_bugmail($vars), 1);

  return;
}

sub _flatten_object {
  my ($object) = @_;

  # nothing to do if it's already flattened
  return $object unless blessed($object);

  # the same objects are used for each recipient, so cache the flattened hash
  my $cache = Bugzilla->request_cache->{bugmail_flat_objects} ||= {};
  my $key   = blessed($object) . '-' . $object->id;
  return $cache->{$key} ||= $object->flatten_to_hash;
}

sub _generate_bugmail {
  my ($vars)   = @_;
  my $user     = $vars->{to_user};
  my $template = Bugzilla->template_inner($user->setting('lang'));
  my ($msg_text, $msg_html, $msg_header);
  state $use_utf8 = Bugzilla->params->{'utf8'};

  ## REDHAT EXTENSION 1335690 BEGIN
  Bugzilla::Hook::process('email_before_template', {vars => $vars});
  ## REDHAT EXTENSION 1335690 END

  $template->process("email/bugmail-header.txt.tmpl", $vars, \$msg_header)
    || ThrowTemplateError($template->error());
  $template->process("email/bugmail.txt.tmpl", $vars, \$msg_text)
    || ThrowTemplateError($template->error());

  my @parts = (Bugzilla::MIME->create(
    attributes => {
      content_type => 'text/plain',
      charset      => $use_utf8 ? 'UTF-8' : 'iso-8859-1',
      encoding     => 'quoted-printable',
    },
    body_str => $msg_text,
  ));
  if ($user->setting('email_format') eq 'html') {
    $template->process("email/bugmail.html.tmpl", $vars, \$msg_html)
      || ThrowTemplateError($template->error());
    push @parts,
      Bugzilla::MIME->create(
      attributes => {
        content_type => 'text/html',
        charset      => $use_utf8 ? 'UTF-8' : 'iso-8859-1',
        encoding     => 'quoted-printable',
      },
      body_str => $msg_html,
      );
  }

  my $email = Bugzilla::MIME->new($msg_header);
  if (scalar(@parts) == 1) {
    $email->content_type_set('text/plain');
    $email->charset_set('UTF-8') if $use_utf8;
  }
  else {
    $email->content_type_set('multipart/alternative');

    # Some mail clients need same encoding for each part, even empty ones.
    $email->charset_set('UTF-8') if $use_utf8;
  }
  $email->parts_set(\@parts);
  return $email;
}

sub _get_diffs {
  my ($bug, $end, $user_cache) = @_;
  my $dbh = Bugzilla->dbh;

  my @args = ($bug->id);

  # If lastdiffed is NULL, then we don't limit the search on time.
  my $when_restriction = '';
  if ($bug->lastdiffed) {
    $when_restriction = ' AND bug_when > ? AND bug_when <= ?';
    push @args, ($bug->lastdiffed, $end);
  }

  my $diffs = $dbh->selectall_arrayref(
    "SELECT fielddefs.name AS field_name,
                   bugs_activity.bug_when, bugs_activity.removed AS old,
                   bugs_activity.added AS new, bugs_activity.attach_id,
                   bugs_activity.comment_id, bugs_activity.who,
                   bugs_activity.object_id
              FROM bugs_activity
        INNER JOIN fielddefs
                ON fielddefs.id = bugs_activity.fieldid
             WHERE bugs_activity.bug_id = ?
                   $when_restriction
          ORDER BY bugs_activity.bug_when, bugs_activity.id", {Slice => {}}, @args
  );

  foreach my $diff (@$diffs) {
    $user_cache->{$diff->{who}} ||= new Bugzilla::User($diff->{who});
    $diff->{who} = $user_cache->{$diff->{who}};
    if ($diff->{attach_id}) {
      $diff->{isprivate}
        = $dbh->selectrow_array(
        'SELECT isprivate FROM attachments WHERE attach_id = ?',
        undef, $diff->{attach_id});
    }
    if ($diff->{field_name} eq 'longdescs.isprivate') {
      my $comment = Bugzilla::Comment->new($diff->{comment_id});
      $diff->{num}       = $comment->count;
      $diff->{isprivate} = $diff->{new};
    }
    if ($diff->{field_name} eq 'longdesc') {
      my $comment = $bug->comments({order => 'oldest_to_newest'})->[$diff->{old}];
      $diff->{isprivate} = $comment->{isprivate};
    }
  }

  my @changes = ();
  foreach my $diff (@$diffs) {

    # If this is the same field as the previous item, then concatenate
    # the data into the same change.
    if ( scalar(@changes)
      && $diff->{field_name} eq $changes[-1]->{field_name}
      && $diff->{bug_when} eq $changes[-1]->{bug_when}
      && $diff->{who} eq $changes[-1]->{who}
      && ($diff->{attach_id}  // 0) == ($changes[-1]->{attach_id}  // 0)
      && ($diff->{comment_id} // 0) == ($changes[-1]->{comment_id} // 0))
    {
      my $old_change = pop @changes;
      $diff->{old} = join_activity_entries($diff->{field_name}, $old_change->{old},
        $diff->{old});
      $diff->{new} = join_activity_entries($diff->{field_name}, $old_change->{new},
        $diff->{new});
    }
    push @changes, $diff;
  }

  return @changes;
}

sub _get_new_bugmail_fields {
  my $bug    = shift;
  my @fields = @{Bugzilla->fields({obsolete => 0, in_new_bugmail => 1})};
  my @diffs;
  my $params = Bugzilla->params;

  foreach my $field (@fields) {
    my $name  = $field->name;
    my $value = undef;

    ## REDHAT EXTENSION START
    if ($name eq 'external_bugzilla.url') {

      # This shouldn't happen (since in_new_bugmail is false), but just
      # in case it is, we'll skip it. We cannot restrict the visibility
      # based on the full URL.
      next;
    }
    elsif ($name eq 'ext_bz_bug_map.ext_bz_bug_id') {

      # Getting the object id (below) will restrict the visibility.
      $value = join(',',
        map { $_->type->description . " " . $_->ext_bz_bug_id } @{$bug->external_bugs});
    }
    else {
      $value = $bug->$name;
    }
    ## REDHAT EXTENSION END

    next
      if !$field->is_visible_on_bug($bug)
      || ($name eq 'classification'    && !$params->{'useclassification'})
      || ($name eq 'status_whiteboard' && !$params->{'usestatuswhiteboard'})
      || ($name eq 'qa_contact'        && !$params->{'useqacontact'})
      || ($name eq 'target_milestone'  && !$params->{'usetargetmilestone'});

    if (ref $value eq 'ARRAY') {
      $value = join(', ', @$value);
    }
    elsif (blessed($value) && $value->isa('Bugzilla::User')) {
      $value = $value->login;
    }
    elsif (blessed($value) && $value->isa('Bugzilla::Object')) {
      $value = $value->name;
    }
    elsif ($name eq 'estimated_time') {

      # "0.00" (which is what we get from the DB) is true,
      # so we explicitly do a numerical comparison with 0.
      $value = 0 if $value == 0;
    }
    elsif ($name eq 'deadline') {
      $value = time2str("%Y-%m-%d", str2time($value)) if $value;
    }

    # If there isn't anything to show, don't include this header.
    next unless $value;

    ## REDHAT EXTENSION START 908770
    # If the value is 'unspecified' don't include it in the e-mail
    next if lc $value eq 'unspecified';
    ## REDHAT EXTENSION END 908770

    ## REDHAT EXTENSION BEGIN 825563 847166
    my $object_id = Bugzilla::Bug::_get_object_id($name, $value);
    push(
      @diffs,
      {
        field_name => $name,
        new        => $value,
        object_id  => $object_id,
        who        => $bug->reporter
      }
    );
    ## REDHAT EXTENSION END 825563 847166
  }

  return @diffs;
}

## REDHAT EXTENSION BEGIN 823399
sub _get_diff_alias {

  # Adds the alias to each of the bugs in dependson/blocked
  # providing the user can see the other bug
  my $value   = shift;
  my $to_user = shift;

  return '' if not defined $value;

  my @bug_ids = split /[\s,]+/, $value;
  my @return  = ();

  foreach my $bug_id (@bug_ids) {
    my $bug_value = $bug_id;
    if ($to_user->can_see_bug($bug_id)) {
      my $bug     = new Bugzilla::Bug($bug_id);
      my $aliases = $bug->alias;
      if (scalar @$aliases) {
        $bug_value = $bug_id . ' (' . join(',', @$aliases) . ')';
      }
    }
    push @return, $bug_value;
  }

  return join ', ', @return;
}
## REDHAT EXTENSION END 823399

1;

__END__

=head1 NAME

BugMail - Routines to generate email notifications when a bug is created or
modified.

=head1 METHODS

=over 4

=item C<enqueue>

Serialises the variables required to generate bugmail and pushes the result to
the job-queue for processing by TheSchwartz.

=item C<dequeue>

When given serialised variables from the job-queue, recreates the objects from
the flattened hashes, generates the bugmail, and sends it.

=back

=head1 B<Methods in need of POD>

=over

=item relationships

=item sendMail

=item Send

=back

=cut